New Wave Knowledge Base

Welcome to New Wave Support. Our goal is to help keep your automation system running smoothly, reliably, and with as little downtime as possible. Whether you need help with installation, system configuration, scheduling, troubleshooting, or day-to-day operation, the Arrakis support team is here to help. 

On the left you will find quick navigation to all the essential support documentation.

Contact New Wave Support

Included with the purchase of the New~Wave you are entitled to a FREE 30 minute computer configuration session with one of our staff. 

New Wave is available as either a monthly subscription or a one-time buyout. The monthly plan includes ongoing software updates and email technical support.

The buyout option provides a permanent license to the New Wave software and includes 90 days of software updates and email support.

Need assistance with your New Wave system? Our support team is available to help with installation, configuration, operation, troubleshooting, and general New Wave questions.

Email: newwavesupport@arrakis-systems.com
Phone: 970-461-0730

Text: 970-541-9408
Support Hours: Monday–Friday, 8:00 AM–4:30 PM Mountain Time (excluding U.S. holidays)

When contacting support, please include your station name, a brief description of the issue, and any relevant error messages or details. This will help our support team assist you as quickly as possible.